Play, but within your limits

Responsible Gaming — Stay safe at 1wi, always

Play for fun, not out of pressure. 1wi believes every player's mental and financial wellbeing comes first.

18+
For Adults Only
24/7
Support Always by Your Side
5+
Safety Tools Available
100%
Free Support
Time Limit

Set your own daily playtime limit.

Budget Limit

Set a weekly or monthly deposit limit.

Take a Break

Temporarily suspend your account for a set period.

Self-Exclusion

Long-term account closure option.

Activity Review

Review your gaming history and spending.

Help Center

Our expert support team is available at all times.

What is responsible gaming and why does it matter?

Playing at 1wi is about more than winning or losing — it is an entertainment experience. We want you to enjoy every moment, but never at the cost of your wellbeing. Responsible gaming means staying within your financial limits, treating gaming as entertainment, and knowing when to stop.

Many people in Bangladesh enjoy online betting and casino games as a fun way to spend their leisure time. But sometimes that fun can turn into an addiction, causing serious harm to family life and finances. 1wi always wants its users to stay healthy and happy.

The core of responsible gaming is simple — you control the game, not the other way around. 1wi stands by this principle, which is why we provide a range of protective tools and support services.

Keep in mind: Gaming is never a substitute for income. It is entertainment only. Continuing to play in hopes of recovering losses is dangerous.

All responsible gaming features on 1wi are completely free and available at any time. You can activate them directly from your account settings — no hassle, no extra steps.

1wi Responsible Gaming Protection Tools

1wi offers several effective tools to keep you in control on the platform. They are easy to use and take effect immediately.

Deposit Limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Limits take effect immediately once set.

Session Time Limit

Decide in advance how long you want to play. When the time is up, you will receive an automatic notification and your session will end.

Loss Limit

Your session will automatically stop once you reach a set loss amount. This is the most effective way to keep financial losses in check.

Cooling-Off Period

Take a gaming break for anywhere between 24 hours and 30 days. During this time, you will not be able to log in to your account.

Self-Exclusion

Close your account for anywhere from 6 months to 5 years, or permanently. Any attempt to open a new account during this period will also be blocked.

Activity Report

View a detailed report of your monthly gaming activity, total spending, and time spent — whenever you need it.

How to use it: Log in to your account → Settings → Responsible Gaming → select any tool. Changes take effect immediately.

Warning Signs of Problem Gaming

People do not always notice when their gaming habits become a problem. Watch out for these warning signs:

Spending beyond your budget: You are spending beyond your set budget and cannot stop.

Chasing losses: You are placing bigger bets to try to win back what you have lost.

Hiding from family: You are hiding your gaming habits from family or friends.

Neglecting daily responsibilities: Gaming is cutting into time meant for work, study, or family.

Chasing losses: You are borrowing money from friends, family, or the bank to keep gaming.

Emotional distress: Feeling restless or irritable when you are not playing.

Important: If any of these signs apply to you, do not wait — use the self-exclusion tool or reach out to our support team today.

Check Yourself — Answer Honestly

Ask yourself the following questions. If you answer yes to more than three, you may need support.

1

Do you often play longer than you originally planned?

2

Do you keep playing to try to win back money you have lost?

3

Have you lied to family or friends about your gaming?

4

Has gaming caused problems in your relationships, work, or studies?

5

Have you borrowed money or dipped into your savings to fund gaming?

6

Do you feel anxious, irritable, or restless when you are not playing?

7

Have you ever wanted to stop playing but found you could not?

Result: 3 or fewer "Yes" answers — stay cautious. 4–5 "Yes" answers — consider seeking help. 6–7 "Yes" answers — get professional help now and activate self-exclusion.

7 Steps to Building Healthy Gaming Habits

Responsible gaming does not mean quitting — it means playing smart. Follow these steps:

  • 1
    Set Your Budget First

    Before you play, decide how much you can afford to spend this week or month. Never go beyond that budget.

  • 2
    Set a Time Limit

    Set a daily time limit for gaming. Use your phone's timer or 1wi's built-in session time limit feature.

  • 3
    Withdraw your winnings

    Withdraw a portion of your winnings right away. Do not put everything back on the line.

  • 4
    See It as Entertainment

    Do not think of gaming as a way to make money. It is entertainment — like going to the cinema or dining out — and it comes with a cost.

  • 5
    Spend time on other hobbies or activities

    Stay active outside of gaming through family, friends, exercise, or other hobbies. A balanced lifestyle reduces the risk of dependency.

  • 6
    Don't Play Under Stress

    Avoid gaming when you are angry, sad, or frustrated. You are more likely to take bigger risks and lose more during these moments.

  • 7
    Take Regular Breaks

    Take at least a 10-minute break every hour. Step away from the screen, drink some water, and go for a short walk.

Minor Protection — Strictly prohibited for anyone under 18

1wi strictly prohibits all gaming activity for anyone under 18. Here is what we do to protect minors:

  • Age verification is required at registration.
  • A national ID or birth registration certificate is required for KYC verification.
  • Suspicious accounts are immediately suspended and investigated.
  • If a minor's details are found on an account, it will be permanently closed.

Advice for Parents

If your child uses a smartphone or computer, take the following steps:

  • Use parental control software on your devices.
  • Block gaming sites on your browser.
  • Regularly monitor your child's online activity.
  • Talk openly with your child about the risks of online gaming.
Parents, stay alert: If you suspect your child has created a 1wi account, contact our support team immediately. We will act quickly.

Get Help — You Are Not Alone

Gaming addiction is a real issue, and seeking professional help is not something to be ashamed of — it takes real courage. At 1wi, we are here to help you find the support you need.

1wi Live Support

24/7 live chat support in Bangla. We are always ready to help with any questions or concerns about responsible gaming.

Email Support

Contact us at [email protected]. Self-exclusion and account closure requests will be processed within 24 hours.

Self-Exclusion Request

Enable self-exclusion directly from your account settings or through our support team. It takes effect as soon as your request is received.

Professional Counselling

Our support team can help connect you with local mental health services and counseling centers.

Keep in mind: Asking for help is not a weakness — it takes courage and wisdom. 1wi is here for you, always.

FAQ — Responsible Gaming

A temporary self-exclusion can be lifted once the period ends. However, a permanent self-exclusion cannot be reversed and your account will not be reopened. Requests for self-exclusion periods of less than 6 months are not accepted.

Yes, requests to lower your deposit limit take effect immediately. However, increasing your limit requires a 7-day waiting period — this is in place to prevent impulsive decisions.

Yes, your account balance is fully protected during a cooling-off period or self-exclusion. Once the period ends or the self-exclusion is lifted, you will be able to withdraw your funds as normal.

A direct request from a family member is not possible, as this is a matter of personal data protection. However, if you would like to help, please contact our support team and we will guide you in the right direction.

Yes. The National Institute of Mental Health (NIMH) in Bangladesh and various private counselling centres can help with these issues. Our support team can assist you in getting in touch with the right organisation.

Play responsibly, win joyfully

Your safety is our top priority at 1wi. Register today and enjoy all the benefits of responsible gaming.

18+ | Play Responsibly | Terms Apply

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