Privacy Policy — Your Data Is Completely Safe at 1wi

1wi is one of Bangladesh's most trusted online gaming and betting platforms. We believe every player has the right to have their personal information protected. This Privacy Policy clearly explains what information 1wi collects, how it is used, and the steps we take to keep your data safe.

By using our platform, you agree to this Privacy Policy. Please read it carefully before registering. If you have any questions, our support team is always ready to help.

This policy applies to all 1wi users worldwide, including those in Bangladesh. We adhere to international data protection standards and treat user privacy as our top priority.

1wi collects different types of information for different purposes. A detailed breakdown is provided below:

Personal Identification Information:

• Full name, date of birth, and gender.
• Email address and mobile number.
• Residential address and country.
• National ID or passport number (for KYC verification).

Financial information:

• Mobile Banking / Nagad / Rocket account number.
• Bank account details (for withdrawals).
• Transaction history and amounts.

Technical Information:

• IP address and device type.
• Browser type and operating system.
• Login times and time spent on the platform.
• Gaming history and betting patterns.

1wi uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary.

Primary Purpose of Use:

• Account management: To confirm registration, login, and profile updates.
• Payment Processing: To process deposits and withdrawals securely.
• Security Assurance: To prevent fraud, hacking, and unauthorized access.
• Legal obligations: To comply with anti-money laundering laws and regulatory requirements.
• Customer Support: To respond to your complaints and inquiries.
• Personalized Experience: To suggest promotions and games tailored to your preferences.
• Service Improvement: To analyze user experience and improve the platform.

1wi never sells your personal information. However, your data may be shared with certain third parties in the limited circumstances outlined below:

When Information Is Shared:

• Payment Processor: For processing transactions with Mobile Banking, Nagad, Rocket, and bank accounts only.
• KYC Provider: With authorized agencies for identity verification purposes.
• Regulatory Authority: In response to valid requests from licensing or legal authorities.
• Technology Partners: For platform operations (limited and under contract).

For international data transfers, we follow European-standard security practices. Your information remains protected regardless of where it is processed.

1wi uses cookies and similar technologies on its website and app to enhance your browsing experience.

Types of cookies we use:

• Essential Cookies: Essential for maintaining login sessions and ensuring security.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand which sections of the platform are used most.
• Marketing Cookies: To show you relevant promotions based on your interests.

We use third-party analytics tools that collect anonymized data. This information cannot be linked to any individual.

1wi uses industry-leading security measures to protect your data. Our security framework is continuously updated and improved.

Technical Security:

• SSL/TLS Encryption: All data transfers are protected with 256-bit encryption.
• Two-Factor Authentication (2FA): Optional 2FA is available for added security.
• Firewall & IDS: To prevent unauthorized access and cyberattacks.
• Regular Security Audits: Regular audits conducted by third-party security experts.
• Data Masking: Sensitive information (such as card numbers) is partially masked.
• Server Security: Restricted access controls at secure data centers.

You also have a role to play — keep your password strong, never share it with anyone, and report any suspicious activity to us right away.

1wi retains your information for a defined period. Once that period expires, your data is securely deleted or anonymized.

As a 1wi user, you have full control over your data. Under international privacy laws, you are entitled to the following rights:

1wi is strictly prohibited for anyone under 18. Our platform does not collect any information from children or minors.

• Age is verified at the time of registration.
• Suspicious accounts are suspended immediately.
• If data belonging to a minor is identified, it is deleted immediately.

1wi may update this Privacy Policy when necessary. When changes are made, here is what we do:

• The last updated date at the top of this page will be revised accordingly.
• For significant changes, a notification is sent to your registered email address.
• A notification is displayed when you log in to the platform.
• Users are notified at least 14 days before any changes take effect.

Continued use of the platform after any changes indicates your acceptance of the updated policy. If you do not agree, you may request to close your account.

For any questions, complaints, or requests regarding our Privacy Policy, please contact our Data Protection Team:

• Email: [email protected]
• Live Chat: 24/7 Live Support on the Platform
• Response Time: Usually within 24–48 hours